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Startek

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About

StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients.

What Startek offers its clients

StarTek’s suite of solutions includes sales, order management, and provisioning, customer care, technical support, receivables management, and more.

How Startek outshines the competition

We offer clients a variety of multi-channel customer interaction capabilities including voice, chat, email, IVR, and back-office support. Headquartered in Denver, Colorado, StarTek has delivery centers onshore, nearshore, offshore, and virtually through its workforce.

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Highlights

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Details

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Contact information

27 11 525 3314

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About Startek: Review and comparison

Startek is a business process outsourcing (BPO) company that’s been in existence since 1987. The company’s headquarters are in the Denver, Colorado, metro area. They have contact centers in the United States, the United Kingdom, Australia, and other countries.

Startek has 46 locations in 13 different countries and a proven track record of partnering with more than 150 global companies.  

Startek’s solutions focus on the omnichannel customer experience. Although the organization initially focused on providing tech support and operated offices in and near Denver. Today, Startek has over 40,000 employees.

The company’s growth is fueled by its Get-Set-Go model, which Startek credits with attracting skilled and enthusiastic employees. 

Startek Outsourcing

The firm’s vision is to form partnerships with the world’s leading brands and companies. Startek’s vision encompasses a customer-centric focus, a purpose-driven and collaborative culture, high performance, and cutting-edge technologies.

In September 2021, the company set out to hire 300 additional customer experience specialists for its Makati, Philippines location. 

Values such as growth, diversity, fiscal responsibility, and customer passion will continue to move Startek forward. Startek is a publicly-traded company with 0.7k estimated earnings for 2021. 

Startek’s BPO services and pricings

Startek’s BPO services include:

  • Customer engagement
  • Omnichannel
  • Social media
  • Analytics and insights
  • Work from home
  • Startek cloud
  • Intelligent BPM

Its customer engagement and omnichannel services are about nurturing leads and customers throughout the buyer’s journey. These services often utilize and leverage multiple channels of interaction, including social media. 

he company also provides work-from-home technologies and Startek cloud services that can enable remote teamwork. Intelligent business process management rounds out Startek’s solutions with streamlined utilities and processes.

Startek’s pricing

Startek’s website does not list its pricing. However, there is an online contact form and email address for further inquiries. Pricing is customized to each client’s needs and selected services. 

How Startek outshines its competition

Startek outlines several ways the company stands out. First, the company stays away from offering generic solutions. It customizes them based on each client’s situation.

Startek also has decades of experience and works with customers to ensure their businesses are resilient to environmental forces. Startek also emphasizes diversity and innovation.

Key executives

Aparup Sengupta (Chairman of the Board)

Sengupta has served as the board’s chairman since 2018. He started after Startek merged with Aegis. His previous experience includes founding several organizations, including AAJ Global Foundation and Capital Square Partners.

Startek reviews and comparisons

The company has an overall Google review star rating of 3.4, but the reviews are lacking in a substantive commentary. We recommend comparing Startek to other business process outsourcing companies and agencies that deal with direct consumer contact. This includes customer service, inside sales, customer experience, and back-office support contact centers.

Startek’s contact information

Startek’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call 27 11 525 3314.

Startek news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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