About PATLive: Review and comparison
PATLive is a private live answering service that works remotely in the United States, providing highly reputable and friendly call answering services to help businesses sound their best. The firm employs 51-200 professional receptionists.
Founded by Glen Davidson in 1990, PATLive has more than 30 years of experience in the business. The company prides itself on providing professional services at market-competitive prices to cater to a wide range of customers. PATLive answers calls fast, and its receptionists are well-trained and coached to act professionally and friendly.
PATLive offers each of its customers 24/7 friendly customer support, an online reporting package, and a local or toll-free telephone number. PATLive goes the extra mile to deliver services that enable businesses to make a lasting impression with every single call.
PATLive does more than just answer the phone. It works hard to create an answering service that almost functions as an extension of its customers’ businesses. The company appeared in the Inc. 500 list of companies for three consecutive years.
PATLive’s BPO services and pricings
PATLive is a professional call answering service that offers the following services:
- Receptionist service
- Call transfers
- Message taking
- Appointment scheduling
- Lead collection
- Order processing
- Event registrations
PATLive offers five different price packages. These include basic, starter, standard, pro, and pro+. Basic is the cheapest option at $39 per month, and it has the least number of services. Pro+ offers the most benefits and is also the most expensive at $999 per month. PATLive also includes a 14-day trial period for businesses that want to try out the services before committing.
How PATLive outshines its competition
PATLive prides itself on delivering excellent service to businesses. Some of its selling points as outlined on its official website include:
- Hiring only the best receptionists who are all located in the United States.
- Answering calls fast, after four rings or less.
- Offering affordable plans, with the lowest package at just $39 per month.
- Training receptionists to work as a seamless extension of their customers.
- Allowing businesses to customize how their calls get answered.
- Supporting receptionists to do better with great technology.
Austin Davidson (CEO)
Austin Davidson has been CEO of PATLive since 2006 and also doubles as the company’s president. He is a passionate leader who is constantly pushing his team to do better.
David Mason (Director of Customer Service)
David Mason has served as a customer service director at PATLive since 2013. Before acquiring the role, he worked as a training manager since 2004.
Jackie Gonzalez (Vice President, Operations)
Jackie Gonzalez has been a vice president at PATLive since 2013. She is a logistics expert with technical knowledge in business.
PATLive reviews and comparisons
PATLive offers BPO services remotely in the United States. It is rated 4.1 on Trustpilot after more than 100 reviews. PATLive offers robust services, allowing its receptionists to become seamless extensions of its clients’ businesses and not just someone answering the phone.
PATLive’s contact information
PATLive’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 866) 475-5497.