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Hire Live Support

4.1/5 • Glassdoor rating

Overview

Hire Live Support Inc. is a trusted outsourcing partner offering professional Call Center, Virtual Assistant, and Digital Support Services for B2B and B2C businesses. With over 300 trained agents and more than a decade of industry experience, we specialize in delivering customized, scalable, and value-driven solutions for startups, SMBs, and enterprises.

Our core focus is to help brands scale effortlessly by providing live chat, phone, and email support that enhances customer satisfaction and strengthens brand loyalty. We empower businesses by integrating seamlessly with your operations—whether you’re using custom-built systems or mainstream CRMs. Our team is fully adaptable and trained to deliver high performance using your preferred tools.

We support a wide range of industries including Finance, Healthcare, Technology, Retail, E-commerce, and Food Services. From handling customer communication to managing back-office processes and digital campaigns, we become an extension of your in-house team.

Whether you’re a startup, a solo entrepreneur, or a growing business—Hire Live Support is your partner in driving meaningful customer experiences and operational excellence.

What Hire Live Support offers its clients

At Hire Live Support Inc., we don’t just fill roles — we build long-term offshore teams tailored to your business goals. What sets us apart is our combination of flexibility, industry experience, and deep client integration. We’re not a cookie-cutter BPO; we adapt to your tools, your processes, and your expectations.

Here’s what makes us truly unique:

- Custom-Trained Teams on Your Systems: Whether you use a mainstream CRM or custom help desk software, we train our agents specifically on your platforms to ensure seamless integration and productivity from day one.

- True 24/7 Multilingual Coverage: We provide around-the-clock support in multiple languages, enabling global reach and continuous customer service for your brand.

- Scalable & Cost-Efficient Solutions: Whether you're a startup needing one virtual assistant or an enterprise scaling a 50-agent team, we deliver flexible staffing without the overhead costs of in-house hiring.

- High Retention, High Reliability: Our internal culture fosters loyalty and performance, which translates to consistent results and long-term support for our clients.

- Cross-Industry Expertise: From SaaS and e-commerce to finance and healthcare, our team has successfully managed complex operations across diverse industries — giving you a competitive edge through proven experience.

At Hire Live Support, you’re not just outsourcing; you’re extending your business with a reliable, committed, and performance-driven team.

How Hire Live Support outshines the competition

What sets Hire Live Support Inc. apart is our unwavering commitment to client success, adaptability, and long-term partnerships. While many BPOs provide generic staffing solutions, we go beyond — offering tailored team-building, performance accountability, and seamless system integration that make us an extension of your in-house team, not just an outsourced vendor.

Here’s how we consistently outperform others:

- Client-Centric Approach: We build teams around your workflow, not ours. From custom onboarding to SOP development and platform-specific training, we design our support to feel like an in-house operation.

- True Partnership Model: Many BPOs focus on short-term projects; we focus on building scalable, long-term support teams. That’s why clients like VPA Australia, Creately, and Visitly have trusted us for years.

- Superior Talent Retention: High agent turnover is a common industry pain point. We solve this by creating a positive internal culture, offering performance incentives, and maintaining open communication — ensuring reliable, long-term staff continuity for your business.

- Speed + Quality: We can deploy trained agents within 5–10 business days while maintaining a sharp focus on quality, communication, and KPIs. You don’t need to choose between speed and performance — we deliver both.

- Flexible & Transparent Pricing: We offer competitive, clearly structured pricing with no hidden fees — so you get maximum ROI and can scale confidently.

- 24/7, Multilingual Support: Many competitors offer limited availability. We deliver round-the-clock support in multiple languages, unlocking global reach for your brand.

In short, we don’t just compete on cost — we compete on consistency, reliability, and the quality of the experience we deliver. That’s what keeps our client retention rate high and our referrals growing.

Hire Live Support company structure

We are a boutique BPO owned by 2 partners who initially started the operations for own products and gradually expanded to outsource the services to other companies of all sizes and industry.

Sample highlight service offering of Hire Live Support

Best Deal: Full-Time Dedicated Virtual Assistant – Just $699/month!

✅ 45 Hours/Week of Dedicated Support
✅ Trained on Your Tools & Processes
✅ Fluent English-Speaking Agents
✅ No Setup Fees – Start in 5 Days
✅ FREE Team Lead Oversight & QA
✅ Cancel Anytime – No Long-Term Contracts

Whether you need help with customer support, data entry, CRM updates, lead generation, or back-office tasks — this is the most cost-effective way to scale your business without sacrificing quality.

👉 Limited slots available – Lock in your assistant now!
🌐 Visit: https://hirelivesupport.com | 📩 Inquire Today

Headquarters

Cerritos, California

Public or Private

private

Seats or staff

100-200

Revenue

$10 mil. - $25 mil.

Industries
  • Advertising & PR
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Healthcare
  • Manufacturing
  • Others
  • Retail
  • Telecoms

Details

Executive

Osama Siddiqui, Senior Manager

Year Founded

02/02/2009

Countries of fulfillment
  • Pakistan
Sectors
  • Admin Support
  • Animation & Multimedia
  • Back Office Support
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • Inbound & Outbound
  • IT Services and IT Consulting
  • Software & Application Development
Contact information

1 888 830 7861

https://www.hirelivesupport.com


About Hire Live Support: Review and comparison

Hire Live Support is a best-in-class digital marketing and call center provider, offering 24/7 support services to a range of businesses. Their services are customer-tailored, including technical support, data entry, support services, lead generation, among others.

What’s more, Hire Live Support offers real-time and interactive assistance that meets all kinds of customer needs. The company’s adaptability and flexibility allow it to tailor its services to meet the requirements of every client. 

For over 9 years now, the business hub has continuously delivered high-quality services at a relatively low cost. Currently, the firm has over 25 clients in the United Kingdom, Australia, and Canada.

Hire Live Support Outsourcing

As a leading contact center, Hire Live Support has been in operation since 2009. Its office is registered in Cerritos, California (USA), while its operations center is located in Karachi, Pakistan.

Besides being an outsourcing center, the company is a trusted business partner for many Canadian and USA organizations. Due to this, the company has remained competitive against big names in the financial, consumer products, health care, and information technology sectors.

Hire Live Support’s BPO services and pricings

Hire Live Support offers dynamic outsourcing solutions. Some of these include:

  • Live chat
  • Phone support
  • Email support
  • Logo and graphic design 
  • Data entry
  • Web design and development 
  • Digital marketing 
  • Social media management 

The one-stop digital service provider can help you improve your productivity and increase the idea flow within your company.

Hire Live Support’s pricing

One of the advantages of using the firm’s services is its pricing. Their prices are accessible and affordable, unlike most US-based support centers.

Moreover, they understand the needs of their clients. And more importantly, they can meet these needs with unmatched reliability.

How Hire Live Support outshines its competition

Hire Live Support stands out in the competitive digital world because of the value-based customized services they offer. Other reasons that make them the best in the industry include:

  • Well trained and motivated employees
  • Affordable pricing for services
  • Has built a solid reputation in the industry
  • Caters to a wide range of businesses by use of industry-level CRMs and Multi-channel communications 
  • Delivers a rewarding customer experience

Also, the firm has a state-of-the-art communication infrastructure, high-speed internet, and power backups that enable it to deliver services 24/7.

Key executives

Mumtaz Khan (Senior Manager)

Mumtaz Khan is the senior manager at Hire Live Support, a company he joined in October 2009. He works on the technical side of the company, where he is a specialist in project management.

He ensures customers and clients are receiving high-quality service. His other special interests include public relations, staff management, article writing, customer support, marketing, and Search Engine Optimization (SEO).

Damien Finecott (Brand Manager)

Damien Finecott started working at the company as a customer support operations manager in March 2009. He is now in charge of advertisement and brand management.

Hire Live Support reviews and comparisons

Hire Live Support offers customer-focused support solutions for businesses to improve their brand. Although the digital marketing industry is very competitive, there are currently no reviews on the company. 

However, the company has a wide range of competitors in the USA, UK, Canada, and Australia. As such, if you’re looking to redefine your brand, Hire Live Support should be your go-to destination.

Hire Live Support’s contact information

Hire Live Support’s main headquarters is located in:

Cerritos, California

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1 888 830 7861.

References

https://www.glassdoor.com/Overview/Working-at-Hire-Live-Support-EI_IE1078467.11,28.htm

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Hire Live Support videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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