Outsource Accelerator

PH BPO COVID Performance Survey

Our ambition for this survey is to assess the growth of the medium-sized outsourcing companies over the last 12 months, during COVID. The main reference period is 1 March 2020 – 28 February 2021 (referring to pre-COVID and ‘now’.

Our hypothesis

While BPOs found it really difficult during the initial stages of COVID, they have since seen a strong rebound and growth. Operationally it has been very unstable, although this is now settling down.

Our aim

Our aim to better represent the efforts and impressive results of the medium-size BPO sector who are often overlooked.


Please, only complete this survey if you are an established PH BPO. Unverified submissions will be excluded.


The main metric of this survey is the ‘growth in seats’ during the COVID period. We realise that this requires some sensitive information regarding your BPO. However, we will keep this information 100% CONFIDENTIAL. We will only report the aggregated number of seats across all respondents, and will not share any individually identifiable responses with anyone.

PLEASE NOTE: We do need to collect your BPO name and email, just to ensure that respondents are real. Unverified responses will be excluded.

Thank you

Thank you for participating in this survey. We will share all results with you, and answer any questions you have.

Derek Gallimore

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.