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Global Outsourcing Firm (BPO) Index

The Global Outsourcing Firm (BPO) Index provides the first comprehensive, objective analysis of all outsourcing firms globally and is a strong indicator of a firm’s prominence. Outsource Accelerator spent 18 months researching firms and developing a robust methodology. We now track, analyze and rank over 2,300 firms globally.

Read more: Global Outsourcing Firm (BPO) Index methodology

  • Outsourcing to the Philippines made easy. Platinum Outsourcing is an award winning, trusted and professional outsourcing provider, helping Australian businesses think outside the box, by providing them with easy access to outsourced teams. Scale your business cost effectively, risk free and without sacrificing the customer experience. Get access to dedicated remote staff based in our world-class facilities here in the Philippines. Our team are all employed full time, compensated above market, and in addition to all government mandated benefits, have access to additional employment benefits such as on target incentives, private health care, regular team building events, formalised annual performance and salary reviews, generous leave entitlements, and more! We are a plug and play co sourcing provider, meaning we provide all physical IT equipment and manage all employment ancillaries. Leaving you to focus on the important stuff. Whether you need a single hire or want to build a remote team, start your journey with us and save up to 75% compared to hiring onshore, with no upfront costs or commitment.

    Sectors
    • Admin Support
    • Animation Multimedia
    • Customer Service
    • See all
    Glassdoor rating

    4.7/5

    Rank  #955
    • Seat:

      50-99
    • DA: Domain Authority

      6
    • Revenue:

      $1 mil. - $5 mil.
    • Founded:

      2019
    • Locations:

      2
  • V3 Outsourcing Solutions is an ISO 9001, 27001 & 27701 certified by British Standards Institution (BSI) multinational BPO owned by Mr. Pankaj Pandey. The company is headquartered in Kolkata, India with presence in Australia, UK and USA. We have been actively involved in customer service, telesales, lead generation, support services, data entry, helpdesk, etc. We offer dedicated staff to multiple global clients saving them over 60% of their local cost on manpower and other operational services.

    Sectors
    • Admin Support
    • Agency Contract Partner
    • Business Compliance
    • See all
    Glassdoor rating

    5.0/5

    Rank  #992
    • Seat:

      500-999
    • DA: Domain Authority

      5
    • Revenue:

      $10 mil. - $20 mil.
    • Founded:

      2005
    • Locations:

      3
  • Staff Outsourcing was founded to serve the needs of our sister eCommerce company. As a fast-growing ecommerce company in the early 2000s we had a need for top-tier talent across multiple job roles. We had extreme difficulty hiring for those roles in the Midwest of the US where we are based and explored other solutions. We hired an outsourcing company, and it was a unmitigated disaster. We knew we could do better and went about forming our own office in Cebu, Philippines. Enter Staff Outsourcing – We started with a small 8 seat office, and it has now morphed into a full-blown enterprise with nearly 1000 team members. We have multiple floors of a Class A building in the Cebu Business Park. Our neighbors include many Fortune 500 companies and various global business powerhouses. At Staff Outsourcing we are very proud of our facilities, and it allows us to attract and retain top-level employees for our clients. We have triple redundancy internet running into our facility and a full building backup generator for power. We are experts in eCommerce and have sold almost a billion dollars online through our sister company. We bring this wealth of experience to serve our clients. Our clients love the fact that we are USA owned and manage to align well with business goals and processes in their home countries. Our goal at Staff Outsourcing is to be a key partner for our clients and to truly make a difference in their operations. We provide not only a great work environment for our employees but also great benefits. We offer a competitive salary and benefit packages to attract and keep the best talents. Staff Outsourcing will never be the lowest cost provider, but we do provide the highest value and ROI for your firm. Over 95% of our current client base is from referrals and our average client grows their staff with us 500% in the first 12 months. We would be honored to have the opportunity to work with your company.

    Sectors
    • Admin Support
    • Animation Multimedia
    • Customer Service
    • See all
    Glassdoor rating
    -
    Rank  #1385
    • Seat:

      250-499
    • DA: Domain Authority

      32
    • Revenue:

      $50 mil. - $100 mil.
    • Founded:

      2011
    • Locations:

      1
  • Formed in 2005, Six Eleven Global Teleservices is a pioneer in the BPO industry, proudly considered as one of the first Filipino-owned solution-oriented contact center designed to provide quality services in sales, marketing, and customer support.  With over 3000 competent employees, all strategically placed within the well-developed techno hubs in the Southern Philippines, Davao City, and General Santos City, we are a BPO company built ready to handle dynamic clients around the globe. Six Eleven delivers excellent inbound and outbound services and takes pride in the ability to achieve focused scalability, house an elite team of specialists attaining expert management on all scales, and flexible staff to provide tailor-fit operations for your business, without hurting your budget while maximizing efficiency. We make sure your vision is done right. Six Eleven provides quality service the first time, every time.

    Sectors
    • Admin Support
    • Agency Contract Partner
    • Customer Service
    • See all
    Glassdoor rating

    4.3/5

    Rank  #335
    • Seat:

      500-999
    • DA: Domain Authority

      29
    • Revenue:

      $10 mil. - $25 mil.
    • Founded:

      2006
    • Locations:

      1
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  • Simply Contact is Outsourcing Contact Center working with clients all over the world. We provide : - Customer Care - Inbound&Outbound Sales - Back Office Support - Technical Support - Surveys&Questionnaries Services - Ordering Service Simply Contact has an expertise in Telecommunications, Aviation &Travel, Finance & Banking, eCommerce & Retail Industries. 500 agents provide contact center services for the leading Ukrainian and international companies on different languges 24/7/365. Our main goal is achieving our clients'​ targets and keeping the projects healthy.

    Sectors
    • Agency Contract Partner
    • Build Operate Transfer
    • Customer Service
    • See all
    Glassdoor rating

    4.2/5

    Rank  #369
    • Seat:

      250-499
    • DA: Domain Authority

      23
    • Revenue:

      $50 mil. - $100 mil.
    • Founded:

      2015
    • Locations:

      2
  • At Vault Outsourcing, we believe in building long-term partnerships based on trust, transparency, and mutual respect. That's why we're dedicated to providing exceptional service and support at every step of the way. Our 30-day satisfaction guarantee ensures that you can experience the benefits of our services without any risk. If you don't see the benefits and success within 30 days, you can walk away. Your Team, Your Brand, Your Way: We understand that every business is unique, that's why we tailor our solutions to fit your specific needs. Our team works closely with you on the front line to identify the best practices and offshoring solutions that will benefit your business the most. With a dedicated offshore team working exclusively for you, you can be assured of their commitment to drive result, impact, and growth to your business. If you're ready to take your business to the next level with an offshoring partner that truly understands your needs, look no further than Vault Outsourcing. As disruptors of the market, we're committed to driving your success and helping you achieve your goals.

    Sectors
    • Admin Support
    • Finance Accounting
    • Full Service Bpo
    • See all
    Glassdoor rating

    3.9/5

    Rank  #2152
    • Seat:

      1-49
    • DA: Domain Authority

      3
    • Revenue:

      Unknown
    • Founded:

      2015
    • Locations:

      2
  • Satellite Office provides premium offshoring services to help businesses grow through significant cost savings coupled with operational improvements. We have a proven track record of assisting businesses to leverage the benefits of offshoring by building them a dedicated, highly skilled, and cost-efficient offshore team in the Philippines. At Satellite Office, we aim to transform the way the world does business and help our people grow to their highest potential by providing and creating world-class offshoring solutions. We are more than a offshore staffing provider – We aim to forge strong client partnerships, have a deep and intimate understanding of our clients’ operations, and design an outsourcing strategy that addresses specific business requirements. We are highly consultative, quick to respond to our client’s changing needs at every stage of their offshoring journey.

    Sectors
    • Admin Support
    • Animation Multimedia
    • Build Operate Transfer
    • See all
    Glassdoor rating

    4.2/5

    Rank  #763
    • Seat:

      1-49
    • DA: Domain Authority

      15
    • Revenue:

      $1 mil. - $5 mil.
    • Founded:

      2013
    • Locations:

      3
  • Wing Assistant is a product-driven managed B2B marketplace matching entrepreneurs and business teams with top-notch remote talent to make delegating recurring work efficient, easy, and secure. Wing Assistant is a managed platform connecting executives with vetted remote talent, freeing up their time for strategic, high-level work. Their assistants take over necessary yet tedious tasks in e-commerce, marketing, sales, real estate, and more. This eliminates a number of employer pain points like paying overhead and hiring for vacancies. You can even automate entire business workflows, without any coding, and with real humans to do the work!

    Sectors
    • Admin Support
    • Agency Contract Partner
    • Build Operate Transfer
    • See all
    Glassdoor rating

    4.1/5

    Rank  #287
    • Seat:

      100-249
    • DA: Domain Authority

      38
    • Revenue:

      $25 mil. - $50 mil.
    • Founded:

      2020
    • Locations:

      1
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  • An end-to-end platform built for “Global Employee Management System” Linx is the only solution that integrates with your ”HCM and Financial systems” and gives you full visibility into your global workforce.

    Sectors
    -
    Glassdoor rating
    -
    • Seat:

      -
    • DA: Domain Authority

      -
    • Revenue:

      -
    • Founded:

      -
    • Locations:

      -
  • Acquire BPO is an award-winning, global business outsourcer with 9,500+ staff and 17 years’ experience in delivering deliver intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. They have delivery capability in Melbourne, Manila and Santa Domingo and are the largest Australian owned outsourcer to the Philippines. Their offices in Melbourne, Sydney, Dallas and Manila have onshore Project and Client Relationship Managers that work closely with clients to ensure a successful outsourcing transition.  They collaborate closely with clients to understand their business enough to ensure the ongoing success of the program. Acquire is an entrepreneurial business that is highly experienced in working with their partners to solve real-life problems quickly. A genuine partnership approach is at the heart of what they do. Their  teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business”. They are recognized by clients as being Safe – Flexible – Innovative In addition to their Class A physical delivery locations, a comprehensive Work-from-Home environment operates across various countries. Their capability also includes back office processing automation and AI services. Acquire BPO is a consistent leader in IAOP’s Global Outsourcing 100 list, winner for Best People Strategy & Culture at the Contact Centre Week Excellence Awards and Silver Stevie Winner for Company of the Year at the International Business Awards.

    Sectors
    -
    Glassdoor rating

    3.6/5

    Rank  #72
    • Seat:

      5000-9999
    • DA: Domain Authority

      32
    • Revenue:

      $1 bil. - $5 bil.
    • Founded:

      2005
    • Locations:

      27
  • Telvista is a renowned global business process outsourcing (BPO) company that specializes in providing customized outsourcing solutions to businesses worldwide. With over 26 years of experience in the contact center industry, Telvista has established itself as a trusted industry leader that delivers exceptional customer support services. We partner with businesses from various industries and develop tailored BPO services that match their specific needs. Our partnership allows our clients to focus on their core competencies without overburdening their internal resources, providing them with a competitive edge and scalability. Our services include both technical and non-technical support services- Offshore, Near Shore, and On Shore. We have the flexibility, speed, efficiency, and multilingual capacity to expand our clients' presence, not just locally but globally. Telvista is indirectly owned and controlled by the Carlos Slim family, the 7th richest man on the Forbes list (2023), and one of the most influential conglomerates in Latin America. Co-owned by America Movil, S.A. de C.V. (NYSE: AMX) and Grupo Carso, Telvista has extensive experience in inbound/outbound customer service, sales, tech support, and help desk support, catering to various industries such as Telecommunications, Tech, Cable, Travel, Security, Insurance, Automotive, Healthcare, Energy Government, Political, Financial Service, Food & Hospitality, and Retail/E-Commerce. Our range of services includes inbound/outbound calling services, post-sale follow-up services, answering services, and call overflow with 24/7 availability, technical support, e-commerce management, back-office transactions, finance and accounting services, human resource services, and social media support services. Partner with Telvista and experience exceptional outsourcing solutions that improve your overall operational efficiency.

    Sectors
    • Agency Contract Partner
    • Customer Service
    • Full Service Bpo
    • See all
    Glassdoor rating

    3.5/5

    Rank  #69
    • Seat:

      5000-9999
    • DA: Domain Authority

      33
    • Revenue:

      $1 bil. - $5 bil.
    • Founded:

      1997
    • Locations:

      17
  • At CDM Direct, we are dedicated to providing exceptional customer experiences through seamless journeys across multiple channels. Our solutions integrate various platforms, enabling customers to navigate effortlessly without any disruptions. With a focus on enhancing customer experience supported by our parent organisation, TKW Research, who are experts in real-time Voice of the Customer tracking. We transform valuable real time transaction based feedback into tangible actions, ensuring your business stays ahead in meeting customer needs. Simplifying purchase channels is another area of expertise at CDM Direct. Whether you require support for your online store, eCommerce offerings, or a combination of digital platforms and outbound calling, our team has the necessary skills to make your business the top choice for your customers. In the digital landscape, we understand the importance of maintaining a human touch. Our comprehensive live chat solutions capture valuable customer data, empowering our expert team to engage with the right contacts effectively. By prioritizing personalized interactions, we ensure that your customers feel valued and heard. Partner with CDM Direct to unlock the full potential of connected customer journeys, enhanced experiences, streamlined purchase channels, and the human touch in the digital age. Elevate your business and surpass customer expectations with our exceptional services.

    Sectors
    • Admin Support
    • Customer Service
    • Full Service Bpo
    • See all
    Glassdoor rating
    -
    Rank  #995
    • Seat:

      250-499
    • DA: Domain Authority

      18
    • Revenue:

      $25 mil. - $50 mil.
    • Founded:

      1991
    • Locations:

      3
  • Remote Employee is a Western owned & operated business with over 50 years of combined business and outsourcing experience. We help businesses of all sizes reduce operating costs and improve productivity just by rethinking the way you find great talent. Our Mission is to give every size business the ability to easily connect to the global workforce. Giving our clients the means to grow and scale faster than traditional methods.

    Sectors
    • Admin Support
    • Agency Contract Partner
    • Animation Multimedia
    • See all
    Glassdoor rating
    -
    Rank  #1718
    • Seat:

      1-49
    • DA: Domain Authority

      8
    • Revenue:

      $10 mil. - $25 mil.
    • Founded:

      2020
    • Locations:

      1
  • Connext helps companies build custom, dedicated support teams in the Philippines and Colombia. Our leading recruiting, management support, and employee retention has made us the premier outsourcing provider for businesses looking for a long term growth partner.

    Sectors
    • Admin Support
    • Customer Service
    • Engineering Architecture
    • See all
    Glassdoor rating

    4.0/5

    Rank  #382
    • Seat:

      250-499
    • DA: Domain Authority

      19
    • Revenue:

      $50 mil. - $100 mil.
    • Founded:

      2014
    • Locations:

      1
  • Set Up My Offshore is not just another outsourcing service; it is your pathway to accessing top-tier talent from around the world and optimizing your operations for success. Our commitment to excellence, personalization, and cost-efficiency sets us apart in the industry. What We Offer: 🌏 Global Talent Access: Tap into a vast network of skilled professionals spanning the globe, ensuring you find the precise expertise you need. 💼 Tailored Solutions: We believe that every business is unique. Our team works closely with you to design bespoke offshore solutions that align with your goals and objectives. 💰 Cost Savings: With our exclusive 50% discount on both recruitment fees and seating fees, we make offshore expansion an affordable reality, helping you save significantly. 🚀 Streamlined Setup: Leave the logistics to us. We handle everything from securing office space to setting up IT infrastructure, freeing you to focus on core operations. ⚖️ Compliance Expertise: Navigate international regulations with confidence. Our deep understanding of legal requirements ensures your offshore operations remain fully compliant. 📈 Scalability: Adapt effortlessly to changing business needs. Scale your offshore team up or down as required, maintaining flexibility and agility. 🌟 Proven Success: Join the ranks of satisfied clients who have experienced exceptional results and forged long-lasting partnerships with Set Up My Offshore. 📞 Customer-Centric Support: We are here for you every step of the way, providing ongoing support to ensure your offshore operations run smoothly and efficiently. 💡 Cutting-Edge Technology: Stay ahead with access to the latest technology trends and tools, enhancing the productivity and efficiency of your offshore teams. 💎 Transparency: No hidden costs or surprises. We believe in open communication, so you can plan your budget with confidence. The Next Step: We invite you to explore the boundless possibilities that Set Up My Offshore can bring to your business. Let's schedule a call to discuss how our unique services can align with your goals and drive your success. Your journey to global expansion and cost-effective talent acquisition starts here. Don't miss out on this transformative opportunity. Together, we can unlock your business's full potential on a global scale.

    Sectors
    • Admin Support
    • Engineering Architecture
    • Finance Accounting
    • See all
    Glassdoor rating
    -
    Rank  #1943
    • Seat:

      1-49
    • DA: Domain Authority

      7
    • Revenue:

      $1 mil. - $5 mil.
    • Founded:

      -
    • Locations:

      1
  • Located in Guadalajara Mexico, The Call Gurus is a fast growing Outsourcing Call Center of English speaking agents who call the United States on behalf of companies selling to and providing services for the United States population. Mexican call centers are booming with incredibly talented, professional and econonmic English speaking agents because the current US president is deporting Americanized Mexicans south of the boarder at record numbers. We are over a 1000 miles south of the boarder, so our turnover rate is a fraction of those located in boarder towns like

    Sectors
    -
    Glassdoor rating

    4.8/5

    Rank  #339
    • Seat:

      1000-4999
    • DA: Domain Authority

      20
    • Revenue:

      $25 mil. - $50 mil.
    • Founded:

      2018
    • Locations:

      2
  • Ignition CX offers outstanding sales acquisition and support, customer experience management and omnichannel engagement to clients around the world from our operations in Africa, the US and the UK. In addition to these CX services, Ignition CX offers engagement and performance marketing management, as well as AI platforms and value-added service products. We use the power of technology, data and people to drive results, increase ROI and lower costs while connecting brands and customers with more accuracy and more meaningfully than ever before.

    Sectors
    • Admin Support
    • Customer Service
    • Digital Content Marketing
    • See all
    Glassdoor rating
    -
    Rank  #2538
    • Seat:

      1-49
    • DA: Domain Authority

      1
    • Revenue:

      Unknown
    • Founded:

      2002
    • Locations:

      1
  • Virtual Latinos is the first platform focused on connecting entrepreneurs, teams and agencies from the US, Canada and the world with virtual assistants and virtual professionals from Latin America. With clients in the United States, Canada, and others across the globe. Virtual Latinos provides time management solutions that help clients focus on business growth. The team at Virtual Latinos is built by highly professional college graduates who are skilled in administration, sales, marketing, bookkeeping, and a variety of other services. Each client is paired with a bilingual professional prepared to deliver quality solutions.

    Sectors
    • Admin Support
    • Agency Contract Partner
    • Customer Service
    • See all
    Glassdoor rating

    4.0/5

    Rank  #614
    • Seat:

      1-49
    • DA: Domain Authority

      27
    • Revenue:

      $1 mil. - $5 mil.
    • Founded:

      2018
    • Locations:

      1
  • We seamlessly plug into your companies operations and provide the greatest value remote support staff and arguably the most competitive pricing in the market.

    Sectors
    • Admin Support
    • Agency Contract Partner
    • Customer Service
    • See all
    Glassdoor rating
    -
    Rank  #2251
    • Seat:

      1-49
    • DA: Domain Authority

      3
    • Revenue:

      $1 mil. - $5 mil.
    • Founded:

      2023
    • Locations:

      1
  • Intelassist, founded in 2007, is an offshore support organization based in Manila, Philippines. We are not a traditional outsourcing vendor but instead through close collaboration with our clients, we understand their specific support needs, enabling us to customize our recruitment efforts and identify best in class employees who seamlessly integrate with their teams as remote employees. We offer highly skilled employees to businesses worldwide, specializing in engineering, architecture, finance, customer care, information technology, medical support, data and analytics, and sales & marketing. Our clients have full control over working hours, projects, tasks, and daily activities. This model ensures that our clients benefit from highly skilled employees who understand their business nuances, leading to improved productivity and reduced turnover. Our pricing model is designed to provide you with high-caliber team members, rather than simply offering the lowest cost possible. Our focus is on delivering measurable outcomes aligned with your specific goals and metrics. We have over 1,000 highly skilled team members who are graduates of a U.S. accredited 4-year college, English-speaking, undergo full background checks, and are fully vetted prior to onboarding. Our average team member has been with us for over 5 years, and we invest in our team, paying them above market average attracting top professionals in the industry.

    Sectors
    • Admin Support
    • Customer Service
    • Engineering Architecture
    • See all
    Glassdoor rating

    4.2/5

    Rank  #468
    • Seat:

      500-999
    • DA: Domain Authority

      9
    • Revenue:

      $25 mil. - $50 mil.
    • Founded:

      2007
    • Locations:

      5
  • We are a MULTILINGUAL BPO company highly specialized in : MULTILINGUAL DATA ENTRY MULTILINGUAL DATA PROCESSING MULTILINGUAL DATA ANNOTATION MULTILINGUAL CONTENT MODERATION and MULTILINGUAL CUSTOMER SUPPORT SERVICES (check our videos corporate below) We are ISO 27001 et ISO 9001 and GDPR compliant We primaly master the processes of typing, categorization, annotation, validation, enrichment and moderation of data & contents along with customer service in multi-languages with 4 centers in the world in 3 countries : Bulgaria, Egypt and Madagascar.

    Sectors
    • Admin Support
    • Build Operate Transfer
    • Customer Service
    • See all
    Glassdoor rating

    4.6/5

    Rank  #318
    • Seat:

      250-499
    • DA: Domain Authority

      27
    • Revenue:

      $10 mil. - $25 mil.
    • Founded:

      2013
    • Locations:

      3
  • ROVR is your gateway to exceptional, tailored, and cost-effective outsourcing solutions designed to propel businesses of all sizes to new heights. Nestled in the vibrant city of Melbourne, Australia, our global operations reach far and wide, with a robust presence in the Philippines. Here, our passionate team of experts is dedicated to amplifying your business success. At ROVR, we pride ourselves on being pioneers in delivering top-tier, personalized services crafted to meet the unique needs of your business. Specializing in supporting all sizes of enterprises, we understand the pulse of your challenges and are committed to being the catalyst for your growth.

    Sectors
    • Admin Support
    • Customer Service
    • Digital Content Marketing
    • See all
    Glassdoor rating
    -
    Rank  #2248
    • Seat:

      1-49
    • DA: Domain Authority

      1
    • Revenue:

      $5 mil. - $10 mil.
    • Founded:

      2012
    • Locations:

      -
  • Hello I am Nathan Muniz the owner of 247SECRETARY.COM. I started this outsourcing center to provide customer service to my own collection of businesses based in the USA. I enjoyed putting together my own call center so much I have decided to put together teams for other businesses to utilize.

    Sectors
    • Admin Support
    • Agency Contract Partner
    • Build Operate Transfer
    • See all
    Glassdoor rating
    -
    Rank  #2552
    • Seat:

      1-49
    • DA: Domain Authority

      5
    • Revenue:

      Unknown
    • Founded:

      2019
    • Locations:

      2
  • Since 1998, Itransition has served over 800 clients from dozens of business verticals. They are SMBs, enterprises and startups that rely on us as their trusted technology partner with specialized knowledge and skills in their particular domains.

    Sectors
    -
    Glassdoor rating
    -
    • Seat:

      -
    • DA: Domain Authority

      -
    • Revenue:

      -
    • Founded:

      -
    • Locations:

      -
  • PEAK Outsourcing evolved from a concept that set out to better the experience and client expectations when outsourcing to the third-largest English-speaking country in the world, the Philippines. We were once a client, so we know what it is like and we understand the fears of having a working and financial relationship with someone overseas. We took all the headaches and uncertainties we experienced, along with surveying other clients whom we outsourced, and devised a program to fix those issues that were always recurring. We knew the concept of outsourcing could be a huge benefit for a client, and that there had to be a better way of doing so, so we set out to make these changes.

    Sectors
    • Admin Support
    • Customer Service
    • Finance Accounting
    • See all
    Glassdoor rating

    4.3/5

    Rank  #545
    • Seat:

      500-999
    • DA: Domain Authority

      17
    • Revenue:

      $25 mil. - $50 mil.
    • Founded:

      2011
    • Locations:

      3
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