Outsourcing for enterprises has become a global phenomenon. Boasting more than 70% rate of client satisfaction around the world, this strategy is slowly becoming a popular recipe for success by many companies regardless of their business structure. To a majority of business owners, the primary reason for outsourcing is to cut on operational costs. But to some CEOs, it goes beyond saving money. For one, external service providers help businesses gain access to a pool of qualified professionals who are in shortage in their home country. The continuous advancement of technology by outsourcing companies makes it easier for their clients to easily and quickly expand without risking business continuity. With the said benefits, it is no wonder why companies consider this strategy vital to support their core processes.

If you are an owner of an enterprise and planning to outsource, you should focus on your core competence. The more time and energy you invest in your most vital processes, the closer you get to meet your goals. Having an outsourcing partner who has the same values as you do will help you get there. The Philippines has been outsourcing for over 2 decades serving major brands such as Amazon, Macy’s, Microsoft, PayPal just to name a few. Companies are now getting more used to outsourcing processes which goes beyond customer service, as they see the quality and talent pool that the Philippines offer. With over 500 outsourcing service providers in the Philippines alone, it’s no wonder that enterprise outsourcing is steadily growing.

Outsourcing advantages for enterprise businesses

By hiring an external team outside your home base, you don’t need to worry about unnecessary expenditures on office utilities and employee benefits that may arise from recruiting a new talent. Outsourcing companies are manned by professionals who have a wealth of experience in a wide range of services. Whether you’re looking for an accounting specialist, logistic officer, or a web development team to work with you on your next project, you can find someone that matches your requirements in the Philippines.

Types of enterprise businesses that should outsource

More and more companies, whether big or small, are turning to outsourcing as a way to maintain their momentum while restraining unnecessary overhead costs. This business decision can lead to huge savings if applied on an enterprise level, most popular department to be outsourced is the customer service where the Philippines excel at. Having a neutral accent and friendly by nature, Filipinos can easily converse with your clients and ensure that their query is resolved as soon as possible.

Best enterprise functions to outsource

The key to determining which functions to outsource is by identifying your core services and non-essential processes. Some of the most commonly outsourced enterprise functions include accounting, human resources, administrative, and logistics. You can also relocate seasonal processes like tax filing, import-export analysis, and other back-office related tasks that would take up your time which can be focused on other activities that will improve your workforce performance and ROI.

Enterprise outsourced roles salary comparison

We have prepared a salary comparison table that shows the average salary per annum of the top outsourced jobs and roles. It indicates the price comparison between four different countries, namely the Philippines, the United States, Australia, and the United Kingdom. You can clearly see how cost-effective outsourcing in the Philippines is as compared to hiring employees from the three other locations. All amounts are in U.S. dollars (USD$) per hour and the estimate is based on a 40-hour work week in a 52-week year.

Companies specializing in enterprise level outsourcing

We highlight some outsourcing companies in the Philippines that specialize in providing outsourcing services for the enterprise level. These companies have a proven track record of providing clients with services ranging from customer service, finance and accounting and even lead generation. They already have the systems and processes in place to be able to adapt to your business needs. You can check each of their company page within our BPO directory to find out more about their services and company information.

Success stories in enterprise outsourcing

The quality of product or service a company provides is best authenticated by the commendations of its happy and satisfied customers. You know that a business is doing great because of the validation it receives from its loyal clients. The same is true when it comes to enterprise sector outsourcing. We have listed some success stories from major companies that has outsourced and experienced first-hand how outsourcing drastically improved the way they do business, some of them even sent a video recording as a testimonial!

Outsourcing salary comparison chart

All amounts are in U.S. dollars (USD$) per annum

JOBSPHILIPPINESU.S.U.K.AUSTRALIA
Accountant$5,959$67,190$72,923$58,479
Customer Service$3,337$29,717$22,137$35,275
Copy Writer$4,767$56,600$52,088$62,653
Graphic Artist$3,883$46,658$38,668$37,596
HR Manager$9,506$78,007$46,669$66,518
IT Representatives$5,722$61,758$24,741$59,938
Project Manager$21,458$108,000$57,296$86,029
Software Developer$7,221$81,994$39,913$62,653
Software Engineer$8,333$109,087$44,459$62,653
Technical Support$4,638$36,924$35,225$38,232
Team Leaders$7,152$75,823$31,174$45,428
Virtual Assistance$2,285$42,240$39,066$31,797

Average monthly outsourcing costs (USD)

Outsource Accelerator offers you a full range of independent outsourcing advisory and integration services.

Total cost $1,200

Entry-level role

Employee salary $400-$500pm BPO seat fee $500-850pm TOTAL COST $900-$1,350pm
Total cost $1,450

Mid-level role

Employee salary $400-$500pm BPO seat fee $500-850pm TOTAL COST $900-$1,350pm
Total cost $1,700

Technical role

Employee salary $400-$500pm BPO seat fee $500-850pm TOTAL COST $900-$1,350pm
Total cost $2,700

Executive level

Employee salary $400-$500pm BPO seat fee $500-850pm TOTAL COST $900-$1,350pm

Using a BPO supplier vs. agency vs. freelancer vs. Upwork

BPO CompanyAgencyFreelancerUpwork
Best rates
Quality control
Expand and scale
Operational backup
Leadership team
Trading and upskilling
Facilities and offices
HOW WE HELP YOU

Proven outsourcing solutions for your business

Outsource Accelerator offers you a full range of independent outsourcing advisory and integration services. We are not a traditional outsourcing supplier, which is what makes us independent – and unique. Our core products make it easier than ever to explore, integrate and optimize outsourcing in your business.

$6 / hr

FULL-TIME DEDICATED
STAFFING & FACILITIES

Simple pricing structure, all inclusive of the ff.

COMPLETE STAFFING

  • Dedicated full-time staffing
  • Highly qualified & professionalised workforce
  • Recruited specific to job description
  • Excellent English & cultural alignment
  • Vetting, training & onboarding

FULL SALARY, TAXES & BENEFITS

  • Gross basic salary, plus 13th month bonus (compulsory)
  • Government contributions (SSS,etc.) & Health insurance (inc. dependents)

FACILITIES

  • A-grade facilities in prime locations
  • Modern hardware, desk & equipment
  • Fast Internet, utilities & redundancy
  • Serviced office accessible 24x7*

ADMINISTRATION

  • Human resources, +/- recruitment services
  • Administration, corporate tax & compliance
  • IT support, security & redundancy
  • Company events & outings

BEST FOR

  • 1-50 staff (agile, varied roles)
  • Hands-on team management
  • Varying day-to-day deliverables
  • Cost-effective staff augmentation
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$0.5 / hr

BESPOKE ADVISORY EXPERTISE

Compatible with any outsourcing structure, supplier or model

ONGOING OUTSOURCING CONSULTATION & ADVISORY

  • Hands-on optimisation of suppliers, facilities, & strategy
  • Mitigating overall cost by saving on prices, improving terms & outperforming deliverables
  • Structural analysis, design & implementation
  • Operational oversight & management

CALIBRATED ASSISTANCE

  • Variable oversight & assistance
  • Light advisory, to complete solutions
  • From $0.50 to $2.00 ppph

PROVEN OUTSOURCING FRAMEWORK

  • Operational & strategic needs analysis
  • Engaging the right facilities & structure
  • Recruitment, training & skill development
  • Defining deliverables, mapping & metrics
  • Managing operations, inputs, processes & outputs
  • Exponential expansion of business

BEST FOR

  • Small-medium business owners & management
  • Businesses currently outsourcing
  • Businesses about to outsource
  • Avoiding outsourcing pitfalls
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Staffing for any role, any sector

About Outsource Accelerator

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 4,000 articles, 250+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

Independent trusted advice and implementation

Outsource Accelerator is the leading outsourcing advisory for the Philippines, as well as offering a full spectrum of brokerage, implementation and co-management services.

Derek Gallimore

Derek Gallimore has been in business 20 years, outsourcing 8+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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