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Sykes Asia, Inc.

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“Sykes Asia was the first call center that supported Filipino talent in 1997; it started with just 14 employees and has now grown to over 13000 individuals. Sykes Asia prides itself on its commitment to perfection, innovation and powerful team spirit. Sykes takes PRIDE in themselves and their work

• Professionalism
• Respect
• Integrity
• Dependability
• Excellence

Sykes Asia is now in 8 different sites that support Fortune 500 clients from all over the globe. Sykes Asia aims to continue to collaborate with Filipinos and strive to deliver unparallel support to their clients; be it support to Fortune 500 companies, their community and most importantly their people.

Services Provided

Sykes Asia helps provide a number of outsourcing options such as

• Talent Acquisition
• Training
• Transaction Handling
• Coaching and engagement
• Delivery Models
• Risk management
• Technology Platforms

Sykes Asia also provides value added solutions that help the clients company grow faster, these services include

• CX Analytics
• Multi-channel solutions
• Social Media care
• Self-services
• Chat support

Sales services are also provided by Sykes, such as

• Sales through service
• Customer selection
• Customer acquisition
• Customer retention



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Jennifer Ching, Vice President

Year Founded


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About Sykes Asia, Inc.: Review and comparison

Sykes Asia established itself in the Philippines in 1997. The company operates call centers that focus on improving the business models of its clients. Sykes Asia has employed over 15,000 Filipinos and continues to grow. 

The firm sees its purpose as helping others through one personal exchange at a time. Sykes Asia has contact centers in Manila and Cebu. The company works with clients in several industries, including travel and leisure, healthcare, technology, and telecommunications. 

Sykes Asia received a reward as one of the top workplaces in Asia. The title was issued by the Asia Corporate Excellence and Sustainability (ACES) Awards. Sykes Asia has plans to keep growing and hiring in the Philippines and recently merged with Sitel Group.

Sykes Asia, Inc. Outsourcing

Sykes Asia notes it was the first multinational call center to set foot in the Philippines. The company wants to be known throughout the international community as a company that creates substantive connections. Sykes Asia aims to connect brands and consumers, positively contribute to the world, and be a responsible and respected corporation.

The mission of Sykes Asia is to combine artificial intelligence with human capabilities to optimize consumer value. Part of the company’s mission is to connect consumers with the products and services they need. Sykes Asia simultaneously works to optimize the business and supply chains of clients. This optimization includes the delivery of value-added services.

Sykes Asia, Inc.’s BPO services and pricings

Sykes Asia provides the following general services:

  • Outsourcing
  • Holistic customer experience
  • Service to sales
  • Brand extensions
  • Digital transformation

The majority of these services involve inbound and outbound calling services, including work from home technologies. These services enable other companies to outsource customer contact and support functions.

Digital marketing and social media support also fall under the brand extension and digital transformation categories.

Sykes Asia’s pricing

Sykes Asia does not list pricing specifics on its website, but it provides an email address and contact form through its main corporate headquarters. The overall pricing can be specific to the service(s) a client selects.

How Sykes Asia, Inc. outshines its competition

Sykes Asia is known as a multinational partner with Global 2000 companies. The firm has won several awards for being the best business process outsourcing (BPO) company and BPO company of the year. Sykes Asia is backed by the resources of its U.S.-based parent company, Sykes. 

Sykes Asia’s parent company is located in Tampa, Florida, and has a track record of working with the world’s top companies and brands. Sykes Asia has decades of experience in serving the inbound and outbound calling needs of clients in various industries. 

Key executives

Jennifer Ching (Vice President)

Jennifer has been the vice president of Sykes Asia since 2018. However, she has worked with the company since 2001. Jennifer started as a senior account manager and has a degree in computer studies.

Sykes Asia, Inc. reviews and comparisons

We recommend comparing Sykes Asia with other contact call centers and customer service outsourcing companies in Australia to get a good understanding of how it compares. There are limited reviews available at this moment. 

Sykes Asia, Inc.’s contact information

Sykes Asia, Inc.’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

Sykes Asia, Inc. news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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