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Overview
Headquarters
-
Public or Private
private
Seats or staff
100-249
Revenue
$25 mil. - $50 mil.
Industries
-
About NICE Global: Review and comparison
NICE Global is an immersive customer service business process outsourcing (BPO) company based in Montego Bay, Jamaica.
Focusing on providing a complete white-glove service to their customers can lower overhead costs, provide scalability, improve customer retention, and increase revenues.
The company designs fully customized solutions and services for businesses and clients that improve performance and outcomes. Their staff will assist you in reaching the next level of success for your business.
The essential element of NICE Global business solutions is the people who provide the services. At NICE Global, the staff members are treated like family. The focus is on providing a positive environment where staff thrive and provide the best customer service possible.
Because of this commitment to happy staff, the customers benefit from a consistent and superior service.
NICE Global Outsourcing
The main headquarters of NICE Global is located in Montego Bay, Jamaica.
They also have an additional office location in Boca Raton, Florida, to help provide more localized services to businesses in the United States.
NICE Global’s BPO services and pricings
NICE Global is an industry leader providing many services, such as:
- BPO
- Customer Care
- Live Chat
- After Hours Help
- IVR
- Quality Assurance
- Speech Recognition
- Sales
- Account Management
- Reporting Management
- Contact Center
- Call Center
- Service Delivery Center
- OmniChannel
- Technical Support
NICE Global’s pricing
NICE Global’s pricing depends on the service that is requested. As each client’s request is customized, you can find out more information about their services by visiting their website or giving them a call to see what they can do for you!
How NICE Global outshines its competition
NICE Global prides itself as a people-first company that has allowed its culture to speak for itself, thus creating an extensive list of loyal customers.
- NICE Global can cater to their client’s needs by customizing packages to provide complete customer service support.
- NICE Global’s level of expertise and commitment to its clients is an attribute that sets them apart from other similar companies.
- NICE Global has successfully implemented a culture that ensures its employees’ happiness and development which, in turn, creates a superior quality product for their clients while keeping costs low.
This approach allows NICE Global to maintain a loyal and diverse client base.
Key executives
Paul Herdsman (Co-Founder and COO)
Paul Herdsman, a Jamaican entrepreneur, co-founded the Nearshore Inbound Call Experts International (NICE Global) firm in 2014, intending to assist businesses in retaining clients while lowering overhead expenses and increasing profits.
Vincent Salerno (Vice President of Operations)
Vincent Salerno has been the Vice President of Operations since 2014.
NICE Global reviews and comparisons
NICE Global is a BPO company that has many satisfied customers. Reviews are brief on their site and Google, but customers have left plenty of 5-star reviews and positive feedback.
Comparing NICE Global to other offshore outsourcing companies in the area will give you a good idea of the firm’s abilities. However, the overall consensus on this BPO is positive.
NICE Global’s contact information
NICE Global’s main headquarters is located in:
N/A Further, you may virtually reach out the company through the following contact information:
Website https://www.nice.com.jm
In addition, you may email them at [email protected] or call 1 876-620-1079.
References
https://www.crunchbase.com/organization/nice-global
Independent
