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MCI

4.3/5 • Glassdoor rating

Overview

MCI is a privately held, tech-enabled business process outsourcing (BPO) company that provides Global Customer Experience Outsourcing, Technology & Contact Center Services. Driving modernization through digitalization, MCI ensures clients do more for less. MCI operates globally offering a wide array of pricing configurations.

MCI is the holding company for a diverse lineup of tech-enabled business service operating companies.

MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment, IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).

MCI now employs between 10,000+ talented individuals with 370+ diverse North American client partners across MCI brands: BYC Aqua, East West BPO, Gravis Apps, Gravis Marketing, March East, Mass Markets, MCI BPOaaS, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, TeleTechnology, Valor Intelligent Processing and Vinculum.

What MCI offers its clients

MCI has 20+ years of experience helping clients optimize their business performance with the best Customer Experience, Sales, Staffing, and Cost Mitigation Solutions on the market. MCI is a Global CX Outsourcing, CX Technology & Contact Center Services company.

• MCI provides customized contact and technology solutions for enterprise customers across the globe
• MCI is flexible, scalable, and nimble
• MCI scalable call centers are prepared and ready for your inbound call spikes 24 hours /day, 7 days /week, 365 days /year
• MCI excels where “big box BPOs” struggle; we provide C-level attention and interaction
• MCI’s management team is involved granularly on a daily basis to ensure immediate attention and improvement
• MCI provides fast and stable deployments for the dynamic BPO environment
• MCI has decades (20+ years) of experience running our own contact centers and technology solutions

How MCI outshines the competition

Thanks to MCI’s focus on technology and progress, they’ve consistently been able to provide strategic solutions over the years. Their BPO services include:
• Comprehensive automation to drive down unnecessary costs of business
• Contact center offerings and software
• Customer experience analytics and data
• Customer experience strategy planning and enhancement
• Managed digital services like software, texting, and systems integration
• Omnichannel digital agents for all forms of customer service fulfillment

MCI company structure

We are a tech-enabled BPO owned by Anthony Marlowe, who is the CEO of BYC Aqua, East West BPO, Gravis Apps, Gravis Marketing, March East, Mass Markets, MCI BPOaaS, MCI BPO, MCI Federal Services, OnBrand24, Sydney Call Centre, TeleTechnology, Valor Intelligent Processing and Vinculum. Marlowe is also the owner of MBM Developments/Marlowe National, a commercial real estate firm, and Iowa City Capital Partners (ICCP), Marlowe’s private investment/family office.

Headquarters

2937 Sierra Ct. Sw, 52240, Iowa City, Iowa

Public or Private

private

Seats or staff

100-249

Revenue

$25 mil. - $50 mil.

Industries
  • Consumer Services
  • Ecommerce
  • Educational Businesses
  • Energy
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • Non Profit
  • Pharmaceutical
  • Public Utilities
  • Real Estate
  • Recruiting Staffing
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Details

Executive

Anthony Marlowe, CEO

Year Founded

02/22/2003

Countries of fulfillment
  • Canada
  • Guatemala
  • Honduras
  • Mexico
  • Philippines
  • South Africa
  • United Kingdom
  • United States
Sectors
  • Build-Operate-Transfer
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

(877) 243-2137

https://www.mci.world


About MCI: Review and comparison

Marlowe Companies Incorporated (MCI) is an extensive provider of digital solutions. The company has been responsible for efforts to simplify the business of other firms for years. It assists across a wide variety of industry verticals thanks to over 16 customer contact management centers and a suite of services.

Both future clients and existing partners can benefit from the tech-focused assistance provided by MCI. The scope of thor support works well with both small and large companies and doesn’t stop at just being a call center or simply offering technology consultancy.

With more than 2,500 expert employees, the company takes any tailored goals into account when interfacing with clientele. The team at this firm can already boast successes with partners like OnBrand24, Valor Intelligent Processing, GravisApps, and more. 

MCI Outsourcing

The firm is based in Iowa but has BPO facilities across North America. It has locations in Georgia, South Dakota, Nova Scotia, Massachusetts, New Hampshire, and Florida. Each location offers the same professional-quality services thanks to the company’s priority on good staff.

MCI’s BPO services and pricings

MCI is a scalable offerings provider with technology at the forefront of everything they do. The team at this firm prides itself on award-winning customer service solutions like:

  • Omnichannel customer experience technology offerings
  • Digitization services and management
  • Outsourcing assistance and support
  • Staff augmentation and general provision
  • Administrative management and consultancy for general and special projects

The company has been named by Inc. Magazine as the fastest growing business in the state and has been featured in that same publication 16 times previously.

MCI’s pricing

MCI’s pricing will depend on the requirements and business needs of each client. However, you can find their contact form and get in touch with them quickly. The company gives options for getting in touch like a link to their email, corporate and careers phone numbers, and their headquarters address.

How MCI outshines its competition

Thanks to MCI’s focus on technology and progress, they’ve consistently been able to provide strategic solutions over the years. Their BPO services include:

  • Comprehensive automation to drive down unnecessary costs of business
  • Contact center offerings and software
  • Customer experience analytics and data
  • Customer experience strategy planning and enhancement
  • Managed digital services like software, texting, and systems integration
  • Omnichannel digital agents for all forms of customer service fulfillment

In addition, MCI keeps an active blog for updates on their policies and events throughout the year. You can hear all about their awards and exploits through the company’s website.

Key executives

Kate Murph (Vice President of Human Resources)

Kate Murph has held her position for over a year and has indispensable experience overseeing production and talent at various companies. Her role at MCI helps the company focus on people as part of its solutions provision.

MCI reviews and comparisons

MCI is a powerhouse BPO in Iowa. You can find more details about the company’s statistics on its Crunchbase page and more from employees on its Glassdoor page.

MCI’s contact information

MCI’s main headquarters is located in:

2937 Sierra Ct. Sw, 52240, Iowa City, Iowa

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (877) 243-2137.

References

https://www.glassdoor.com/Overview/Working-at-MCI-EI_IE4334900.11,14.htm

https://www.crunchbase.com/organization/mci-world

MCI news, podcast & articles

MCI videos & images

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