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Focus Services

3.1/5 • Glassdoor rating

Overview

Our vision is to exceed our partners expectations through innovative best-in-class services and solutions while maximizing our employees potential through safe predictable career and personal pathways.

What Focus Services offers its clients

Customer Care
Sales
Tech Support
Back Office Support
Social Media
SMS
Webchat
Email
IT Outsourcing

Headquarters

-

Public or Private

private

Seats or staff

1000-4999

Revenue

$100 mil. - $250 mil.

Industries

-


Details

Executive

-

Year Founded

1995

Countries of fulfillment

-

Sectors

-

Contact information

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https://www.focusservices.com


About Focus Services: Review and comparison

Working with clients globally as a call center business process outsourcing (BPO) service, Focus Services El Salvador prides itself on providing high-end operations to meet its client’s needs. Having been in the country since 2011, they have fully integrated into the culture and can meet customers’ expectations easily.

Focus Services El Salvador is a call center BPO focusing on telesales and customer relationship management. Having a top-notch user experience is their overarching goal when working with each client and corporation.

In addition to the above, Focus Services El Salvador provides information technology outsourcing. Founded in 1995 with just two employees, Focus Services El Salvador has enjoyed rapid growth with multiple locations worldwide.

Focus Services Outsourcing

The ultimate goal of Focus Services El Salvador is to operate to the best of its ability and put its best foot forward for all clients and customers. The firm can accomplish this with over 100,000 phone calls daily and employing over 3,000 staff members to operate most efficiently.

Known as a “boutique agency,” Focus Services El Salvador works to provide quality and superior service in every direction. Therefore, they conform their working style to fit what needs to happen at each organization.

Focus Services’s BPO services and pricings

Focus Services El Salvador offers various services and products with a focus on call center operations and telesales.

  • Tech Support
  • Back-Office Administrative Assistance
  • Direct Text Message Marketing
  • Online Web Chat Help
  • Email Aid
  • Social Media Management and Creation
  • Information Technology Outsourcing

Due to the nature of the industry, the firm is continually adapting to new trends. These changes result in an expansion of services and products to the lineup.

Focus Services El Salvador’s pricing

If you want a price for services, the best route is to reach out to one of the customer service representatives through the company website. Due to the services’ individualized nature, it’s impossible to give a generic cost structure online.

How Focus Services outshines its competition

With the intensity at which the firm grew after its inception in 1995, the company had to adapt to the client’s evolving needs. To do so, they narrowed in on the unique attributes of every organization they partnered with to deliver high-quality customer service.

As a result of their efforts, Focus Services El Salvador has grown each year consistently and increased profit margins for themselves and the companies they serve.

Key executives

  • Paul Liljenquist (President)

Operating as the President of Focus Services El Salvador since May 2013, Paul Liljenquist works to maintain operations over the global market and all corresponding staff.

  • Bryan Tesch (Vice President of Finance and Human Resources)

Having served in the same capacity at Focus Services El Salvador since April 2003, Bryan Tesch leads efforts to recruit top talent for the company. 

Focus Services reviews and comparisons

As a company, Focus Services El Salvador has high ratings on multiple platforms that speak to its quality work and optimal employee conditions. They work to retain their clients through focused efforts that speak to the company’s core ethics.

Focus Services’s contact information

Focus Services’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call .

Focus Services news, podcast & articles

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Focus Services videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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