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ELS Customer Experience (Pty) Ltd

About

We at ELS are proud to have transformed customer service management through our innovative approach, world-class quality assurance, and comprehensive solutions.

To us, it’s all about enhancing the connection between your business and its customers, and ensuring that you have robust systems in place to keep your team strong, and your prospects growing.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

-

Industries

-

Highlights

Alexa ranking

94,760,037

Domain Authority

0.1

Site traffic

-

OA ranking

-

Glassdoor rating

-

CrunchBase ranking

-

Details

Executive

Florence Madiseng, Administrator

Year Founded

2006

Countries of Fulfillment

-

Sectors

-

Contact information

872382136

https://www.elscx.com

Social media

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About ELS Customer Experience (Pty) Ltd: Review and comparison

ELS is a forward-thinking company offering services to help businesses run better. While it remains a small business with only about 51-200 employees, they have a solid reputation.

Since 2006, ELS has been offering programs to assist companies with call centers, office management, e-commerce development, and quality assurance. 

The company focuses on helping businesses to transform their customer service management and free up time to focus on growth. Using technology and innovative approaches, the company can enhance the relationships its clients have with their customers.

With a focus on creating a better experience, this business helps other businesses to keep their workforce strong and customer bases growing. The BPO seeks to help reshape companies it works with for a better future.

ELS Customer Experience (Pty) Ltd Outsourcing

ELS has its headquarters and main operations all in one single location in Johannesburg, Gauteng, in South Africa. Located at 45 Commissioner Street in the Life Centre Building, the company has a small footprint. However, it doesn’t slack and more than makes up for the limited location by making big offerings.

They focus on using the latest technology and ideas to build solutions for their clients that enable them to build better businesses and create more effective customer solutions. Through high-tech offerings, ELS sets itself apart and shows a small business can make a big impact.

ELS Customer Experience (Pty) Ltd’s BPO services and pricings

Their services provide clients with support and systems. Along with services to directly implement, they also offer training services.

  • Clients can take advantage of the various services offered including:
  • Back office processing to help cover administrative duties
  • Contact centers for an outsourced option of customer care
  • Outbound sales initiatives to generate leads and ensure in-house retention of sales staff
  • Quality assurance and training to ensure the best brand strategies
  • E-commerce development and product fulfillment to take a business online into a new frontier of sales

ELS’s pricing

Pricing is individualized based on the customer’s needs. The company walks through a four-step process to ensure a client’s full needs and to match them with beneficial services. The steps include exploring needs, selecting an ELS expert to work with, offering training, and providing follow-up support. The company suggests completing a form and discussing the services for a basic quote.

How ELS Customer Experience (Pty) Ltd outshines its competition

The BPO has been in business for over 10 years, providing for 300,000 service requests per year. The company boasts 65,000 satisfied customers and quality and efficiency scoring far above average.

They also have a portfolio of past clients that represent some of the world’s top businesses, including:

  • iStore
  • Vodacom
  • Lenovo
  • Incredible Connection
  • Massmart
  • MorClick
  • Ackermans

Key executives

Florence Madiseng (Administrator/Decision maker)

The company lacks extensive information about key executives, but the ELS contact information is readily available for further inquiries:

[email protected]

0872382136

https://www.elscx.com/contact/#

ELS Customer Experience (Pty) Ltd reviews and comparisons

There are no reviews for ELS due to the small size of the company and its limited location within South Africa. However, ELS entered the list as a top 20 BPO company in South Africa by Outsource Accelerator in 2021.

ELS Customer Experience (Pty) Ltd’s contact information

ELS Customer Experience (Pty) Ltd’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 872382136.

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ELS Customer Experience (Pty) Ltd news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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