Centrecom

Centrecom is an outsourcing company that caters to clients across the world. Its B2B and B2C systems offer customized solutions to contact center services, back office services, and specialized services. The company is committed to delivering service excellence to all clients alongside its tailored BPO services and access to technical skillsets and technology.

Centrecom is proud to conquer the diversity and cultural barriers in the industry as it invested in the latest technology to serve any brand operating in any geographic location. Being in the industry for more than 30 years, it has established its reputation for professional services and has expanded its operation with offices in Libya, Morocco, Malta, Fiji, Australia, New Zealand, and the USA.

Started in 1989, Centrecom has lengthy years of experience in outsourcing and supporting clients worldwide. This BPO has become one of the leading outsourcing service providers for brands of various languages and provides access to the latest technology and expertise.

Being a pioneer and leader in BPO, Centrecom is backed up with robust infrastructure and the latest technology. The company is partnered with various telecommunication suppliers in each respective country, making it available with its 99% connectivity uptime. Reliable network infrastructure, multiple server rooms, the latest systems, and secured data storage ensure an exceptional customer experience.

Centrecom is also composed of talented and reliable professionals and external consultants who support and constantly excel in its operations.

True to the company’s commitment to excellence, Centrecom provided wide-range of outsourcing services, namely:

• Omni-Channel Contact Centre Service
  • Omni-Channel Customer Service
  • Crisis and Disruption Management Services
  • Reception/Concierge Services
  • Front Office Customer Service
  • Outbound Services
• Specialized Airline Services
  • GSA Service and Airport Office Management
  • Airline Revenue Accounting
  • Airline and Aviation Consultancy Services
• Back Office Services
  • Training Services
  • KYC Services
  • Payroll Services
  • Document Management Services
  • Data Inputting Services

Centrecom’s pricing

Centrecom’s pricing depends on the brand, as the services are tailored to fit to deliver the best solution to clients’ requirements. 

With excellence as the objective of the company, Centrecom is a story of success through the following:

• Unique approach to delivering a quality service;
• Exceed service level targets from day one to onwards;
• Invest in innovative solutions and technology;
• Select the world’s talented workforce and provide growth; 
• Create a fun environment for clients and the workforce; and
• Conducts regular quality assurance.

The company is not only achieving success but also ensuring that it gives back and positively contributes to the community and environment. Numerous activities and voluntary works through its charity events inspire others to make a difference.

• Anthony Cassar  (CEO)

Anthony Cassar has been working for Centrecom for 20 years. He’s well experienced in managing travel and aviation companies. Having come from a family connected to the travel industry, he started gaining experience in the sector from an early age.

• Cristina Abela Misaros (CFO)  

Cristina Misaros has been working for Centrecom for seven years, the last two as a CFO. She’s a Certified Public Accountant and holds a Master’s Degree in European Studies, International Economics. 

Centrecom is the best model for putting clients first through delivering excellent customer service. The wide range of BPO services provides customized solutions to clients and brands and access to specialized skillsets, talented professionals, and the latest technology and systems. 

Centrecom’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.centrecom.net

LinkedIn https://www.linkedin.com/company/centrecommalta/

Facebook https://www.facebook.com/CentrecomMalta/