Aidey

Aidey is a Business Process Outsourcing company, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey’s diverse services which includes: Customer Service, Technical Service, Customer Success and Back Office functions. Companies from the SaaS, e-commerce, Crypto, Gaming, HVAC, hospitality and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers. By using Aidey’s services, our customers establish and scale successful and cost-effective operations that balance the needs of all the participants in their ecosystem – from management at headquarters and all the way to the end-customers who are at the heart of our process.

What Aidey offers its clients

Aidey, as our name may suggest, specializes in aiding small to medium companies to scale their operation effectively. Therefore, all our processes are designed to support the required flexibility that is much needed in the scaling process. The engagement with Aidey is easy, simple, short and practically risk free. From our contract terms, the software that we use or the onboarding process, everything is tailor fitted to the client requirements so the client has no effort or risk. Furthermore, as a virtual BPO, in oppose to the traditional BPO’s, we enjoy two main advantages:

1. Nationwide Recruitment Capabilities: since we are not limited to recruit talent that live near to a certain physical location, we are able to recruit nationwide and achieve higher quality of talent in higher speed.

2. Better Retention: Traffic in the Philippines is very congested and commute time to work can sometime take 4-6 hours a day. This lost time is harming work-life balance and very tiring for employees over time. By offering our employees the opportunity to work from home, we are significantly improving their work-life balance, increasing their satisfaction and in turn their retention with Aidey and our clients. The reduced turnover in employees enables a stable service with reduced need in repetitive training and better qualified agents.

How Aidey outshines the competition

Our operation is designed in a way that we can be more flexible, quicker and cheaper than our competition without compromising on the quality of our service. We are proud to say that we never lost a client due to dissatisfaction from our services.

We outshine our competition by:

1. Nationwide Recruitment Capabilities: since we are not limited to recruit talent that live near to a certain physical location, we are able to recruit nationwide and achieve higher quality of talent in higher speed.

2. Better Retention: Traffic in the Philippines is very congested and commute time to work can sometime take 4-6 hours a day. This lost time is harming work-life balance and very tiring for employees over time. By offering our employees the opportunity to work from home, we are significantly improving their work-life balance, increasing their satisfaction and in turn their retention with Aidey and our clients. The reduced turnover in employees enables a stable service with reduced need in repetitive training and better qualified agents.

Aidey company structure

We are are boutique BPO that is privately owned.

Sample highlight service offering of Aidey

Starting from $8 an hour with risk free onboarding and quick setup time, no long term contract or setup fee.