Personiv Manila wins Philippine society for quality’s ‘excellence team award’

Personiv is pleased to announce that their Manila site has won the Philippine Society for Quality (PSQ) 2019 Excellence Team Award at the organization’s 30th National Quality Forum. The accolade was awarded under the category of Innovation and Excellence. Teams in the running for this recognition must demonstrate how they have effectively used business excellence and quality management techniques to make their organizations more efficient and effective. 

“At Personiv, our philosophy is that ‘anything can be improved’. This goal of continuous improvement plus our commitment to quality are prevalent in our incredible Manila team,” David Lesniak, CEO – Personiv, said. “With an eye to quality for the customer, the team took a people-powered approach to increase production, speed up the process and improve SLAs. We are proud to see the hard work, dedication and innovation of our entire Manila team recognized for representing Personiv’s key cultural pillar of quality on the prestigious PSQ stage.” 

PSQ commended Personiv on the “strong business impact” of their “Photo Editing Processing Time Reduction” project, presented by Compliance and Business Analytics Manager, Sherryl Sanchez on October 3, 2019 at the PSQ ‘National Quality Forum’. The presentation outlined Personiv’s data-driven approach, lean Six Sigma implementation and sustainability initiatives which drove improved methodologies, decreased processing times and increased quality to the customer.  

“This is a proud day for Personiv Manila” Paulo Cheung, EVP & Site Head – Personiv said. “This award is close to our hearts as quality is part of Personiv’s core values and we’re honored to have had a chance to demonstrate how our team aims to provide only the best quality to our customers every day.”  

The Philippine Society for Quality (PSQ) is dedicated to promoting awareness of quality standards through exceptional management and operational practices in both private and public sectors. Its annual Quality Standards Forum is just one way in which PSQ provides the education and development opportunities to foster the organization’s mission of “institutionalizing quality”.

Along with the well-deserved recognition, Personiv Manila has earned the right to represent the Philippines in the International Team Excellence at the American Society for Quality’s World Conference on Quality and Improvement in Columbus, Ohio in June of 2020. 

About PSQ: The Society aims to promote quality awareness and practices in both the private and public sectors through seminars, conferences, publications and awareness campaigns, promote the development of members in quality leadership and technology, advocate total quality management and recognition of outstanding quality companies as a way of institutionalizing quality, and link with international organizations for updates in recent trends and latest technologies. 

About Personiv: Personiv provides quality outsourced services to companies around the world by developing key processes and systems designed to save time and money. From finance and accounting to digital and customer care, their teams of highly skilled talent stand ready to complete projects with quality and confidence, allowing customers to focus on goal-reaching strategic priorities. With nearly 35 years of experience, and site locations in four countries, Personiv hires, trains and retains top talent to provide customized, global solutions. For more information, visit www.personiv.com.